The reason I’m writing this blog, is because we charge for a rat investigation whereas other companies don’t, and i would like to explain why we charge, and what you get for your money.
Please note, our call out fee is £72
When we receive a call from a customer, who believes they may have a rat problem, the first thing we do is ask a few questions on the phone to determine the likelihood that the problem is rats. If it appears that it may be a rat problem, we would arrange a date to send out a pest control technician to your premises. The technician would then carryout an internal and external investigation of your premises to be sure that the problem is a rat and not a squirrel or mouse or some other unwanted guest. This investigation can take up to an hour in some cases. More often than not, it is just a small hole that needs proofing and we could do this there and then for the price of the call out. However if your property requires more extensive proofing, then we would arrange a price and time to come back to carry out the work. If we don’t find any obvious holes around your property, we may have to arrange a return visit to carry out a drain smoke test or sewer camera inspection. A proportion of the rat jobs we attend are sewer related and usually require some kind of work to keep the rats from escaping from the sewer system and in to your property. It’s important to note, that if the damaged sewer is a shared system, then the repairs will likely be the responsibility of the local water authority.
What separates us from other companies is we follow the good practice guide lines, carryout full investigations and only use poison where absolutely necessary. Whereas some companies will just come along throw down a load of poison and leave, without carrying out any form of investigation. Every week we receive calls from customers who have had a pest control company in that have laid down several hundred grams of poison without carrying out an investigation. This usually results in a dead rat within the cavity walls somewhere that gives of a decaying odour which can last for about 3 months, only to find that the problem soon returns with another rat picking up the scent of the last rat and following in its footsteps.
So just to clarify, our plan of action is always.
1: Carryout internal/external inspection to determine the pest species
2: Repair any small holes during inspection if possible.
3: Arrange further investigation of the drain network, by camera or smoke test.
4: Carryout drain repairs if possible and safe to do so
As you can see from above, although we charge £72 for a callout we could actually resolve the problem immediately. Failing that we will try to determine the problem and deal with it when convenient to do so. Thanks for reading this blog an I hope it has answered some questions as to why we charge for a call out.